1. what payment methods are available?

Paypal, Visa, Mastercard, American Express, CB (Cartes Bancaires), Diners Club / Discover, China UnionPay, JCB, Discovers 

2. what about my payment if shoes is unavailable?

If we face a stock issue and discover that the shoes you bought is not available, you credit card will not be charged. We never debit your credit card before being certain the model and size you selected is available.

3. does parcel have tracking number?

Yes, all packets we ship are electronically registered before the carrier take them in charge, therefore the tracking number is known since the very beginning. By email we will provide you:

- A picture of the packet / shoes with the shipping label and its tracking number

- The carrier URL with your tracking number to track your packet

- Information to contact transporter customer service if you do not get appropriate information from transporter tracking web site

4. How many time do I have to wait to receive my packet home?

In average this take 9 days.

5. What is the sale process?

1/ when you order you give us an authorization to be paid by your credit card organism, we are not paid yet, your credit card is then not debited at this stage.

2/ We check availability of model and size, 

- if available we request payment to your credit card company

- If not available we cancel the order, we inform you by email of the unavailability of your order, you pay nothing, your credit card is not debited.

3/ As soon as available, by email, we provide you:

- A picture of the packet / shoes with the shipping label and its tracking number

- The carrier URL with your tracking number to track your packet

- Information to contact transporter customer service if you do not get appropriate information from transporter tracking web site

6. How to let a review ?

This is not easy to find where to let your review but this is really easy to do by following this little tutorial.

1/ go the page of the model you selected 

2/ just under the name of the model you will see stars with number of reviews … click on the stars, this is a link

step 2

3/ the link on the stars redirect you to a button for your review, click on it

step 3

4/ a dialog box open, this is time for to write your review, you can select the quality, by default this is 3, adjust it to the value you think it should be.

step 4

5/ click send, your review will not appear immediately, it will be reviewed first to avoid any bad content, but we will respect and publish your review if no offense is done. Be also informed that your name will be anonymized for private life respect purpose.